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first999 operates under terms and conditions that govern how your account, transactions and access to site content are handled. Whether you use bKash, Nagad or Rocket to manage your wallet, the same policy framework applies — and your access is always subject to your local law and eligible regions.
These terms form the agreement between you and first999 each time you access the platform, place activity through your account or initiate a wallet transaction via bKash, Nagad or Rocket. By continuing to use the site, you accept the version of these terms currently published here. We may revise the terms when our operating conditions, regulatory guidance or payment arrangements change. When that happens, the updated version replaces the previous one and takes effect from the date shown at the top of this page. We will not retroactively apply changes to completed transactions. Your use of account features — including the wallet, deposit and withdrawal routes that connect to bKash, Nagad or Rocket — is always conditional on you meeting any eligibility requirements in your jurisdiction. Access to certain account types or features may be restricted depending on where you are located, and we rely on the information you provide at account registration to assess this. If your circumstances change, you are responsible for updating your account details promptly so that the correct eligibility check applies. For any question about what these terms mean for your specific situation, the support routes listed on this page are the right place to start.
Understanding the reach of this policy helps you know which rules apply to your activity on first999 and which fall under separate frameworks. The four areas below draw a clear line between what sits inside this policy and what sits outside it.
This policy covers how you create, maintain and close your first999 account, including the identity verification steps shown in the account area and the conditions under which access may be suspended or restricted based on your location and local law.
Deposits and withdrawals processed through bKash, Nagad or Rocket fall within this policy for the purposes of record-keeping and dispute handling. Transaction limits, fees and processing steps are governed by your wallet provider's own terms, not solely by first999.
Game titles from studios available in the lobby, promotional notices published in your account area and all text on this site are subject to first999's content terms. We do not make claims about studio output beyond what is visible in the lobby itself.
Links to external providers, payment processors or game studios point to services governed by their own terms. first999 is not responsible for how those third parties collect, store or use any data you submit directly on their platforms.
This policy gives you specific practical routes to manage your relationship with first999. You are not limited to reading — you can act. Your transaction history is visible inside the signed-in account area; each record shows the method used, whether that was bKash, Nagad or Rocket, along with the date, amount and status as confirmed at the time. If you believe any detail on your account is incorrect — your registered name, contact address or linked wallet — you can raise a correction request through the support contact routes on this page. We will review the request against the verification documents already on file and confirm whether the change can be applied. For questions about how your data is stored or what records we hold, a written request to our support channel will receive a response within the timeframe shown in our published policy. All requests are handled in the order they arrive.
Log in and open the account history section to see every transaction, each linked to the wallet method used — bKash, Nagad or Rocket — and the confirmed status.
If your registered name or contact information is wrong, submit a correction request through the support route. We will cross-check against the verification documents already held on your account.
If a clause in these terms is unclear, send your question to our support channel. Responses address the specific clause you raise, not a generic summary of the terms.
For account access issues, wallet verification queries or eligibility questions, the support routes below are the direct path. Always include your registered email so we can locate your record quickly.
If you have a question about these terms, your account record or a wallet transaction through bKash, Nagad or Rocket, use the contact routes published on this site. We do not publish operating hours we cannot confirm, and we do not commit to response times we have not verified — but every request sent through the routes below is logged and handled in the order received.
Open the chat widget from any page while signed in. Describe your policy or account question clearly and include your registered email so we can locate your record without delay.
Send your query to the email address shown in the Contact section of this site. Use your registered account email when writing so the reply reaches the correct record.
The Help section inside your signed-in account area covers common policy points, wallet verification steps and correction request forms — check there first before opening a direct contact.
Data handling, account security and your ability to request changes are all part of how first999 runs this policy in practice — not just on paper. Each of the four areas below covers a specific part of how we manage the information tied to your account.
Information you provide at registration — name, contact details and linked wallet identifiers for bKash, Nagad or Rocket — is held to operate your account and meet applicable verification requirements. We do not share it with third parties outside the scope described in our privacy terms.
We use session cookies to keep you signed in and functional cookies to remember your lobby preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how account pages load on mobile.
Your account is protected by the login credentials you set at registration. We do not ask for your bKash PIN, Nagad PIN or Rocket password through any support channel. If you receive a request for those details, do not respond — report it through the chat or email route above.
We retain account records for as long as your account is active and for any period required by applicable regulation. To request a review of what we hold, or to ask about a change, contact us through the published support routes with your registered email address.
The questions below are the ones that come up most often when people read through this policy. If yours is not here, the support routes in the section above are the right next step.
The core account terms are the same regardless of which wallet you use. bKash, Nagad and Rocket each operate under their own provider terms for the transfer step, but once funds are confirmed in your first999 account, the same policy applies to all of them.
Eligibility depends on your local law and the eligible regions defined in our terms. We rely on the registration information you provide to assess this. If your situation changes, update your account details and check the current eligibility notice in your account area.
Yes. Send a written request to our support email using your registered account address. We will confirm what records we hold and the format in which they can be provided, in line with our published data retention terms.
Records linked to your account — including wallet transaction history for bKash, Nagad and Rocket transfers — are retained for the period required under applicable regulation after closure. The retention period is stated in our privacy terms, accessible from the footer of this site.
Raise the specific clause and your concern through the live chat or email support route shown on this page. Include your account email and the relevant transaction or account reference. We log every query and respond to each one individually.
The date at the top of this policy page changes when we publish a revision. We encourage you to check the page periodically. Continuing to use your account after a revision date means you accept the updated version currently shown here.