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These terms set out the rules between you and first999 when you open an account, place a wager, or use any part of this site. Access and eligibility depend on your local law and the region you are in — read this page before you proceed.
When you register with first999, you enter into a binding agreement with us. These terms apply from the moment your account is created and remain in effect for as long as you hold an account. We may update these terms when our services change or when applicable rules require it; we will notify you through your registered account before material changes take effect. Your continued use of the site after that notice counts as acceptance. Eligibility is your responsibility. You must confirm that accessing this site is lawful in your location before you proceed. We do not make that determination for you. If local law restricts or prohibits online wagering in your region, these terms do not override that restriction. All financial activity on your account — deposits via bKash, Nagad, or Rocket, and any withdrawals back to those wallets — is governed by the transaction rules set out in your account area. The limits, verification steps, and processing instructions shown there are part of these terms by reference. We do not accept liability for delays caused by your payment provider. We reserve the right to suspend or close an account that breaches these terms, including accounts where identity verification cannot be completed or where activity is inconsistent with the declared account holder.
Understanding the boundary of this policy helps you know where to look when a question comes up. Four areas define the scope clearly.
These terms govern how you open, use, and close your first999 account. Login credentials, session security, and account-level actions such as updating your details all fall within this scope.
Deposits and withdrawals processed through your account wallet — including bKash, Nagad, and Rocket — are covered here. The specific limits and verification steps shown in your account area form part of these terms.
Games, odds, promotional notices, and all content served through first999 are subject to these terms. We may change, withdraw, or restrict content at any time without prior notice.
Payment providers, game studios, and any external service linked from this site operate under their own terms. We are not responsible for their policies, availability, or conduct once you leave our platform.
You have several practical options when it comes to your account data and how we hold it. To review the transaction history tied to your account, open the account area and navigate to the history tab — every deposit and withdrawal is logged there with a timestamp and payment method. If any personal detail on your account is incorrect, you can update it directly from the account settings page; for changes that require identity re-verification, follow the steps shown on that screen. If you believe a transaction has been recorded incorrectly, raise it through the support route listed on this page and we will investigate. You can also request that we close your account at any time by contacting support — we will confirm the closure and the status of any remaining wallet balance before proceeding. These rights sit alongside, and do not replace, any rights you hold under applicable local law.
Your full transaction log is available in the account area. Filter by date or payment method to find a specific bKash, Nagad, or Rocket entry.
Update your name, contact information, or wallet details from account settings. Steps requiring re-verification are shown inline on that page.
If a transaction or account action looks wrong, contact support with your account reference and the date of the activity in question.
Ask us to close your account at any time via the support channel. We confirm closure and wallet balance status before the account is deactivated.
If you have a question about these terms or need to act on a right described above, use one of the contact routes below. We respond through the same channel you use to reach us.
Open the chat widget on any page of first999 to reach the support team directly. Use this for account queries, transaction questions, and terms clarifications.
Send your query to the address listed in your account area under Contact Us. Include your account reference so we can locate your record without delay.
The Help section inside your account covers common terms questions with step-by-step answers. Check there first for account access, wallet, and verification topics.
We take the handling of your information seriously and apply consistent practices across all accounts on first999.
We collect only the information needed to operate your account and process transactions. Your bKash, Nagad, or Rocket wallet details are used solely for the payment actions you initiate and are not shared with unrelated third parties.
We use cookies to keep your session active and to understand how the site is used. You can review and adjust cookie preferences through your browser settings at any time without affecting your account.
Your account is protected by the login credentials you set. We recommend using a unique password and not sharing access. If you suspect unauthorised activity, contact support immediately using the chat or email route above.
To request a correction to your stored data or to ask a question about how we hold your information, contact us via the support routes on this page. We aim to respond to data-related requests through the same channel you used to contact us.
These questions cover what visitors most often ask when reading through the first999 terms and conditions.
These terms apply to anyone who opens an account on first999. By registering, you confirm that you have read this page and that accessing the site is lawful in your location. Eligibility depends on your local law and the region you are in.
Yes. We may update these terms when our services change or when applicable rules require it. We will notify you through your registered account before material changes take effect. Continuing to use the site after that notice means you accept the updated terms.
Log in and open the account area, then go to the history tab. Every deposit and withdrawal — including bKash, Nagad, and Rocket transactions — is listed there with a date, amount, and payment method. No separate request is needed.
Contact support through live chat or the email address in your account area. Include your account reference and the date of the transaction. We will review the record and respond through the same channel you used to reach us.
Reach out to support via live chat or email and ask for account closure. We will confirm the request, check the status of any remaining wallet balance, and deactivate the account once the process is complete.
These terms cover your account and your activity on first999. Game studios such as CQ9, Habanero, PlayStar, and Bigtime Gaming supply game content and operate under their own separate terms. We are not responsible for their individual policies.