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At first999, your information and transaction records are handled with clear rules about what we collect, why we collect it, and how you can access or correct it. This policy applies to your use of first999 and depends on your local law and eligible regions.
This privacy policy sets out how first999 collects and uses the information you provide when you open an account, make a deposit, or contact support. When you use a local payment method — bKash, Nagad, or Rocket — the transaction reference and wallet identifier associated with that payment are recorded in your account history. We collect this to process your deposit or withdrawal request and to maintain an accurate record you can review at any time from your account page. We also collect device and session data when you access first999 from a mobile browser. This includes your device type, browser version, and session timestamps. We use this data to keep your account secure and to ensure the site loads correctly on your device. Your data is not sold to third parties. It may be shared with payment processors — including the networks that operate bKash, Nagad, and Rocket — strictly to complete a transaction you initiated. Any sharing beyond that requires your consent or is required by applicable law in your jurisdiction. Access to your data and the rights available to you depend on local law and the eligible regions in which first999 operates.
When you deposit or withdraw via bKash, the wallet reference and amount are logged in your account record. You can review this from the transaction history section of your account at any time.
Nagad and Rocket payment references are stored in the same account transaction log. These records are kept for the period required by applicable financial regulations in your region.
Device type, browser version, and session timestamps are collected when you access first999 on mobile. This data supports account security checks and correct page rendering on your device.
Data is shared only with payment processors needed to complete your transaction. No data is sold or shared for marketing purposes without your explicit consent or a legal requirement.
Not every service connected to your first999 session falls under this policy. Understanding the boundary helps you know where to direct questions about your data.
All data collected when you register, log in, or update your account details on first999 is covered by this policy. This includes your email address, account preferences, and login history.
Deposits and withdrawals processed through bKash, Nagad, or Rocket generate records covered here. The payment network's own privacy terms also apply to the portion of the transaction handled on their platform.
Cookies and analytics data collected while you browse first999 are covered by this policy. We use session cookies to keep you logged in and analytics to understand how pages are used.
External links, game studio platforms, and any service not operated directly by first999 are outside this policy's scope. Those services have their own privacy terms you should review separately.
You have practical options for managing the data first999 holds about you. From your signed-in account page, you can view your full transaction history — including every bKash, Nagad, and Rocket payment reference logged against your account. If any detail in your account profile is incorrect, you can update it directly in the account settings section without contacting support. If you want to raise a question about how your data is used, or if you believe a record is inaccurate and cannot correct it yourself, you can reach our support team through the contact route published on the site. We will acknowledge your request and work through the correction with you. For requests to delete account data, availability depends on your local law and the eligible region in which your account was opened — our support team can confirm what applies to your account.
Open the transaction history section in your signed-in account to see every payment reference, deposit, and withdrawal logged against your profile. No support request is needed to view this.
Account profile fields — including contact details and preferences — can be updated directly from the account settings page. Changes take effect immediately on your next session.
Use the support contact route published on first999 to submit a question about how your data is handled. Include your account email so we can locate your record quickly.
Deletion rights depend on local law and your eligible region. Contact support to find out what applies to your account and what steps are required to submit a formal request.
If you have a question about this privacy policy or want to act on any of the rights described above, use the contact routes published on first999. We do not publish response time commitments here, but your request will be handled by the team responsible for account and data matters.
Visit the support section on first999 to find the current contact form and any additional routes available in your region.
For data questions tied to a specific transaction or account record, log in first and use the in-account help route so your account details are already attached to the request.
An email contact address for privacy-related requests is listed on the published contact page. Use your registered account email when writing so we can verify your identity against our records.
applies consistent rules to how account and payment data is stored, who can access it, and how long it is kept. These practices apply to every account regardless of which payment method you use.
Account and transaction records are kept for the period required by applicable financial and regulatory rules in your region. After that period, records are deleted or anonymised according to the same rules.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies help us understand page performance. You can manage cookie preferences from your browser settings.
Access to your account data within first999 is restricted to authorised staff handling support and compliance functions. Your account is protected by the login credentials you set, and we recommend keeping them unique to this site.
When this policy changes, the updated version is published at first999/privacy-policy/ with a revised date. Continued use of the site after a change is posted constitutes acceptance under the terms applicable to your region.
These are the questions we hear most often about how first999 handles your data.
We collect the details you enter during registration — your email address and account credentials — along with device and session data when you access the site. Payment references from bKash, Nagad, or Rocket are added to your record when you make a transaction.
Yes. Your transaction history and account profile are visible from your signed-in account page. If you need a broader record of what we hold, contact support through the route published on first999 and include your registered email address.
Game studios supply game content to the lobby but do not receive your personal account data through first999. Data sharing is limited to payment processors needed to complete a transaction you initiated, and to any disclosure required by applicable law.
Most profile fields can be updated directly from the account settings page while you are logged in. If a field cannot be edited there, contact support with the correction and your registered email so the team can update the record on your behalf.
Closure and deletion rights depend on your local law and the eligible region your account falls under. Contact support to confirm what applies to your account. Some records may need to be retained for the period required by financial regulations before deletion is possible.
Use the email contact address listed on the published contact page at first999. Send your message from your registered account email and describe the concern clearly. The team responsible for data and account matters will handle your request.